Privacy Policy
Harvest Moon Festival, in partnership with Delatite Winery is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by telephone, by email, via our website (www.harvestmoonfestival.com.au or tix.harvestmoonfestival.com.au), from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and promoting our event to ensure you remain up to date with any and all changes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the automatic ‘unsubscribe’ option included on each email sent from Harvest Moon Festival.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
The type of personal information that we collect from you will vary depending on your interactions with us but may include:
- Name
- Company name
- Postal address (primary and secondary)
- Email address
- Telephone (work, home, mobile)
- Date of birth/age range
- Transaction and payment details relating to any purchases you make with us
- Specific interests in our program or activities
- Specific interests in particular events or venues involved with Harvest Moon Festival
The main way we collect personal information about you is when you give it to us. For example,
- When you make a purchase through tix.harvestmoonfestival.com.au
- When you request information from us
- When you register as a participating business
- When you subscribe to our mailing lists and e-news
- When you enter Harvest Moon Festival competition or promotion
- When you RSVP to an invitation or event hosted by Harvest Moon Festival
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
In addition, Harvest Moon Festival may use personal information collected from you in the following ways:
- To contact you regarding your booking and advise you of cancellations, venue and time changes, or to inform you of updated information relating to the events or venues you have purchased tickets for
- To provide your details to the venue or event, in order for important information regarding the venue or event for which you have purchased tickets to reach you
- To post out your tickets, vouchers, memberships and/or merchandise
- For personal identification when you collect your pre-purchased tickets
- For personal identification if you have lost your tickets or they have been stolen and need replacing
- To complete financial transactions and where applicable, process your credit card payment and/or refund transactions for tickets, vouchers, memberships and/or merchandise
- To compile data on the preferences of attendees of Harvest Moon Festival events in order to improve future services and programming
- To pass on to the artist/event organiser if you have authorised us to do so during the booking and account registration process. During this process, you will be asked if you would like to receive information from the artist/venue/event organiser for the events you have purchased. If you give your consent, we may forward this information (name, postcode and email only) to the artist/event organiser if they request it. Harvest Moon Festival is not responsible for the management or use of this information. If you no longer wish to receive this information from them you will need to contact the artist/event organiser to unsubscribe.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies / collecting information
What is a cookie?
- Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.
- Cookies help a website to remember information about your visit. This can make your next visit easier and the site more useful to you. Without cookies, the Harvest Moon Festival website would treat you like a new visit every time.
How does Harvest Moon Festival use cookies?
- When you visit the Harvest Moon Festival website, we may collect personal information from you automatically through cookies including:
- your IP address and or domain name
- your operating system (type of browser and platform)
- the country you are accessing the website from
- search terms and pages visited
- referring domain and link out if applicable
- the date, time and length of your visit to the website
- We use these cookies to serve you with advertisements that may be relevant to you and your interests, to ensure we don’t display advertisements to you repeatedly, and to help us regulate the advertisements you receive and measure their effectiveness. We also use these cookies to remember your preferences as you navigate the Harvest Moon Festival website, for example by remembering the items in your shopping cart.
- Harvest Moon Festival may also collect information about how you use its websites to help us personalise our products and services to you. We use Google Analytics to inform us of how visitors use our site based on your browsing habits, so that we can improve our site to make it easier for you to find the information you are seeking. These features use first-party and third- party cookies to inform and optimise content based on your past visits to our site. Google Analytics does not identify individual users. Google Analytics is subject to its own privacy policy. For more information about how Google uses your data please visit google.com/policies/privacy/partners
- Harvest Moon Festival website may contain links to other external websites. Harvest Moon Festival is not responsible for the privacy practices or the content of websites that it may link to and, cookies or other tracking devices that are used on linked websites.
How to manage your cookies
- Cookies are sent to your browser (such as Internet Explorer, Google Chrome, Safari) by a website and then stored in the cookies directory of your device.
- To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to aboutcookies.org and select the browser and version you are using. You’ll also find information about how to delete cookies from your computer.
Policy Updates
This Policy may change from time to time and will be updated on this page as required.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Harvest Moon Festival
info@harvestmoonfestival.com.au
03 5775 2922
Changes to Events and Venues due to COVID-19 Restrictions
Harvest Moon Festival and Delatite Winery reserve the right to alter event prices, audience capacity or seating arrangements on the advice of Government and State organisations in response to Coronavirus (COVID-19).
In the event of a Coronavirus (COVID-19) related government order resulting in the cancellation of Harvest Moon Festival events, you will be contacted via email and presented with options to remedy the cancellation. You will have two weeks (14 days) to respond to us, indicating your preferred option. Failure to notify us of your selection within 14 days of the email being sent will infer that you select to donate the full ticket amount to the participating local businesses and/or venue at our election (refer to option 1 below).
- Donate Your Ticket/s: Ticket holders can choose to donate their ticket/s to the business partners and Venues of the Event (less any Transaction Fees or Inside Charges which will be retained by Harvest Moon Festival).
- Refund: Ticket holders may request a full refund less any Harvest Moon Festival fees & charges which will be retained by the event organisers. This includes Transaction Fees, Exchange Fees and/or other related Fees. Artists and venues will not receive any payment in this instance.
Coronavirus (COVID-19) Conditions of Entry
If you and/or the members of your group are unwell, or have experienced cold or flu like symptoms within the last 14 days, and/or you or any members of your group have been in contact with someone with Coronavirus (COVID-19) and/or have returned from interstate or overseas and have been advised to isolate, we ask that you do not attend any Harvest Moon Festival Events or venues until you are well again and/or have been released from isolation and cleared by Coronavirus (COVID-19) testing.
Venue management have a right to evict patrons who are displaying Coronavirus (COVID-19) symptoms. If an eviction from an Event occurs, the ticket holder and/or accompanying group will not be entitled to a refund or exchange.
Disclaimer
This website is for information purposes only. We make every effort to ensure that the contents of this website are correct and up to date. However, Harvest Moon Festival and Delatite Winery makes no warranty as to the completeness, accuracy, or reliability of the information and, subject to applicable laws, we do not accept any liability for damages of any kind resulting from the access or use of this site and its contents.
The information contained within this website is subject to change without notice.
Privacy Policy
Harvest Moon Festival, in partnership with Delatite Winery is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by telephone, by email, via our website (www.harvestmoonfestival.com.au or tix.harvestmoonfestival.com.au), from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and promoting our event to ensure you remain up to date with any and all changes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the automatic ‘unsubscribe’ option included on each email sent from Harvest Moon Festival.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
The type of personal information that we collect from you will vary depending on your interactions with us but may include:
- Name
- Company name
- Postal address (primary and secondary)
- Email address
- Telephone (work, home, mobile)
- Date of birth/age range
- Transaction and payment details relating to any purchases you make with us
- Specific interests in our program or activities
- Specific interests in particular events or venues involved with Harvest Moon Festival
The main way we collect personal information about you is when you give it to us. For example,
- When you make a purchase through tix.harvestmoonfestival.com.au
- When you request information from us
- When you register as a participating business
- When you subscribe to our mailing lists and e-news
- When you enter Harvest Moon Festival competition or promotion
- When you RSVP to an invitation or event hosted by Harvest Moon Festival
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
In addition, Harvest Moon Festival may use personal information collected from you in the following ways:
- To contact you regarding your booking and advise you of cancellations, venue and time changes, or to inform you of updated information relating to the events or venues you have purchased tickets for
- To provide your details to the venue or event, in order for important information regarding the venue or event for which you have purchased tickets to reach you
- To post out your tickets, vouchers, memberships and/or merchandise
- For personal identification when you collect your pre-purchased tickets
- For personal identification if you have lost your tickets or they have been stolen and need replacing
- To complete financial transactions and where applicable, process your credit card payment and/or refund transactions for tickets, vouchers, memberships and/or merchandise
- To compile data on the preferences of attendees of Harvest Moon Festival events in order to improve future services and programming
- To pass on to the artist/event organiser if you have authorised us to do so during the booking and account registration process. During this process, you will be asked if you would like to receive information from the artist/venue/event organiser for the events you have purchased. If you give your consent, we may forward this information (name, postcode and email only) to the artist/event organiser if they request it. Harvest Moon Festival is not responsible for the management or use of this information. If you no longer wish to receive this information from them you will need to contact the artist/event organiser to unsubscribe.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies / collecting information
What is a cookie?
- Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.
- Cookies help a website to remember information about your visit. This can make your next visit easier and the site more useful to you. Without cookies, the Harvest Moon Festival website would treat you like a new visit every time.
How does Harvest Moon Festival use cookies?
- When you visit the Harvest Moon Festival website, we may collect personal information from you automatically through cookies including:
- your IP address and or domain name
- your operating system (type of browser and platform)
- the country you are accessing the website from
- search terms and pages visited
- referring domain and link out if applicable
- the date, time and length of your visit to the website
- We use these cookies to serve you with advertisements that may be relevant to you and your interests, to ensure we don’t display advertisements to you repeatedly, and to help us regulate the advertisements you receive and measure their effectiveness. We also use these cookies to remember your preferences as you navigate the Harvest Moon Festival website, for example by remembering the items in your shopping cart.
- Harvest Moon Festival may also collect information about how you use its websites to help us personalise our products and services to you. We use Google Analytics to inform us of how visitors use our site based on your browsing habits, so that we can improve our site to make it easier for you to find the information you are seeking. These features use first-party and third- party cookies to inform and optimise content based on your past visits to our site. Google Analytics does not identify individual users. Google Analytics is subject to its own privacy policy. For more information about how Google uses your data please visit google.com/policies/privacy/partners
- Harvest Moon Festival website may contain links to other external websites. Harvest Moon Festival is not responsible for the privacy practices or the content of websites that it may link to and, cookies or other tracking devices that are used on linked websites.
How to manage your cookies
- Cookies are sent to your browser (such as Internet Explorer, Google Chrome, Safari) by a website and then stored in the cookies directory of your device.
- To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to aboutcookies.org and select the browser and version you are using. You’ll also find information about how to delete cookies from your computer.
Policy Updates
This Policy may change from time to time and will be updated on this page as required.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Harvest Moon Festival
info@harvestmoonfestival.com.au
03 5775 2922
390 Pollards Rd, Mansfield VIC 3722
This event is supported by Mansfield Shire Council and the Victorian State Government’s Exceptional Assistance and Immediate Support Funding.
The Harvest Moon Festival and Delatite Winery acknowledges that we are located on the lands and waters of the Yowong-Illam-Balluk clan, members of the Taungurung people. We pay our respects to their Elders past, present and emerging.